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Terms Conditions That Apply to Your sflash Account

These terms govern how you open, fund, and use your account with us. Every deposit through bKash, Nagad, or Rocket, every withdrawal request, and every session in our lobby operates under these conditions.

Account RulesPayment ConditionsWithdrawal TermsUser RightsEligibility Requirements

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HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Account Rights

We take the handling of your personal information seriously. Every piece of data you share — from your name during registration to your bKash wallet number at withdrawal — is stored with access controls and used only for the purposes described here. Below are the key areas of our data and account practices that sit alongside these terms.

Data Collection

We collect only what we need: your name, contact details, wallet information, and device data for security. Nothing is shared with unrelated parties. You can ask us what data we hold on you at any time through the support channels listed above.

Cookie Usage

Cookies help us keep your session active, remember your language preference, and understand how the platform is used. You can manage cookie settings through your browser. Blocking certain cookies may limit functionality on some pages.

Account Security

Your login is protected by a PIN or OTP sent to the mobile number you registered. Never share this code. If you suspect someone else has accessed your account, contact support immediately and we will lock it while we investigate.

Data Retention

We keep account data for as long as your account is active and for a period after closure as required for audit and regulatory purposes. Once the retention period ends, personal data is securely deleted or anonymised.

Right to Correction

If any detail on your account is wrong — a misspelled name, an old phone number — you have the right to ask us to correct it. Submit a request through live chat or email with supporting documentation and we will update your records.

Requesting Data Removal

You may request deletion of your account and associated personal data. We will process this unless retention is legally required. Submit a removal request by email, and we will confirm once your data has been handled according to our retention schedule.

POLICY CONTACT PATHS

How to Reach Us About These Terms

Questions about these terms deserve a clear answer. We keep our support channels accessible from any mobile device so you can raise a query whether you are in Dhaka or anywhere else with network coverage. If something in these conditions is unclear, reach out before taking action on your account — our team handles policy questions directly.

Live Chat Open the chat widget from any page on the platform. Our support team handles questions about account terms, withdrawal conditions, and verification requirements through this channel without needing you to leave the site.

Email Support Send your query by email when you need to attach documents or explain a situation in detail. Policy-related emails receive a response within a reasonable timeframe and are handled by a dedicated team familiar with these terms.

Help Centre Browse structured answers to common questions about account rules, payment conditions, and eligibility. The help centre is accessible from the main menu on both mobile and desktop and covers the practical points of these terms.

Full Terms Governing Your Use of This Platform

sflash Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account you agree to these terms in full. Access to sflash depends on your local law and eligible regions — we do not make claims about availability where restrictions apply. You are responsible for ensuring your participation is permitted where you reside. One

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account per person is allowed. Duplicate accounts, shared logins, or accounts opened on behalf of another person will be closed and any balance forfeited. When you fund your account via bKash, Nagad, or Rocket, you confirm the wallet is registered in your own name. We verify
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this during withdrawal processing. If the wallet name does not match your registered account name, payouts may be delayed until verification is complete. We reserve the right to request identity documents at any stage. Deposits are processed to reflect in your account balance once confirmed by
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the payment provider. Withdrawal requests go through an internal review before release back to the same wallet you deposited from. Minimum and maximum transaction values are displayed in the cashier section and may change. We may suspend or close accounts that show irregular activity, including but
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not limited to automated play, exploiting software errors, or colluding with other account holders. Any promotional credit is subject to separate conditions published alongside that promotion. These terms may be updated — continued use after changes constitutes acceptance. If you disagree with any amendment, close your
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account before the effective date.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms and Conditions

We get asked similar things about what these conditions mean in practice. Here are direct answers to the questions that come up most often regarding your account rights, payment rules, and what happens when things change.

Eligibility depends on your local law and the regions we are able to serve. You must be of legal age in your jurisdiction. We do not guarantee access in all locations — if local regulations restrict participation, these terms do not override that.

No. One account per person is allowed. If we detect duplicate registrations — same device fingerprint, same wallet, or matching personal details — all accounts except the original may be closed and balances forfeited under these terms.

Withdrawals require your payment wallet to match the name on your sflash account. If there is a mismatch, your payout will be paused and our team will contact you to verify identity before releasing funds back to your wallet.

We post updates on the platform and may notify you via email or in-app message. Continued use after the effective date means you accept the changes. If you disagree, close your account before that date to avoid being bound by new conditions.

Withdrawals are processed back to the same bKash, Nagad, or Rocket wallet used for your deposit. This is a security measure to prevent funds being redirected. If you need to change your withdrawal wallet, contact support with verification documents.

Irregular activity includes automated play, exploiting software errors, collusion with other users, or using a wallet not registered in your name. Any of these may result in suspension, investigation, and potential closure with balance forfeiture.

Yes. Each promotion carries its own terms published alongside it — wagering requirements, validity periods, and eligible games are specified there. The general terms on this page still apply, but promotional conditions add specific rules on top.

Contact our support team via live chat or email and request a data summary. We will verify your identity and provide a copy of the personal information we hold on your account within a reasonable processing period.

After closure, we retain data for a legally required period for audit purposes. Once that period expires, personal information is securely deleted or anonymised. You can ask for confirmation of deletion once the retention window has passed.

We do not claim any specific licence authority for Bangladesh. Access and eligibility depend on your local law and the regions we can serve. We encourage you to verify your own legal position before opening or continuing to use an account.

Terms Conditions That Apply to Your sflash Account

Data, Cookies, Security and Your Account Rights

Data Collection

Cookie Usage

Account Security

Data Retention

Right to Correction

Requesting Data Removal

How to Reach Us About These Terms

Common Questions About These Terms and Conditions

01 Who is eligible to open an account under these terms?

02 Can I hold more than one account?

03 What happens if my bKash wallet name does not match my account name?

04 How do I know when these terms have been updated?

05 Can I withdraw to a different wallet than the one I deposited from?

06 What activity can lead to account suspension under these terms?

07 Are promotional offers subject to separate conditions?

08 How do I request a copy of my personal data?

09 What happens to my data if I close my account?

10 Does sflash operate under a specific licence for Bangladesh?

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